Témoignages de nos clients satisfaits

I am writing to commend Nadine for her excellent customer service. She is wonderful and has made a very positive impression on me. I will always have Redtag as my first stop for future travel booking.

A friend booked a trip for both of us last night. I needed an electronic ticket to satisfy Canadian Immigration's need in order to move my Permanent Resident Card up the queue. Nadine provided what I needed within an hour. She is an asset to your organization. It's so rare to find people who are so responsive to customer's needs. Well done Nadine, you're a star!

Sincerely, Linda

Dear Redtag,

Thank you for having the best travel site in Canada. I shop around a lot, looking for the most competitive prices and schedules when I fly (which is often), and I always come back to Redtag.ca.

Your customer service is top-rate, your website is user-friendly and aesthetically pleasing, and your prices are the best around!

I am a loyal Redtag.ca customer and I will continue to book my flights and travel needs through you. Please keep up the good work, and thank you once again!

Sincerely, Nathan

This is to let you know how amazed I am by the service that your company provides to it's customers. I would specifically like to praise one of your employees in particular, Mr Bashir Rajput who has gone well above and beyond my expectations in providing excellent customer service!

We originally booked a trip to St Lucia to stay at the Almond Morgan resort, through Mr Rajput. We were actually looking forward to a relaxing and quite vacation to celebrate our anniversary as we hadn't been away for quite some time (having been through a rough year, after the loss of our son-in-law).

We mentioned to our friends that we had booked a trip to St Lucia, through Reg Tag Vacations and that we were really looking forward to a break from reality!

Some friends of ours asked if we had looked at the hotel reviews (which we hadn't), and suggested that we should. I was very disappointed to see that a good 95% of the reviews were negative! Needless to say we were already regretting a trip we hadn't even left for yet!

I called Mr Rajput two days after having booked with him and explained the situation. I couldn't believe the extent & trouble he went through with Air Canada to see if it would be at all possible to change resorts. I stayed on HOLD for quite sometime, but was more than well rewarded with his tenacious service!

Not only was he able to upgrade to a new property location (while keeping me informed and confirming what I would prefer, while I was on hold), but he also went beyond that and booked both our room and our seats on our flights!!!

Please be aware that before booking any future vacations, we will absolutely be reviewing and/or calling Red Tag Vacations for any vacation bookings!

Congratulations on having such a "superstar" within your team!

Sincerely,

Francine & Jim Osmond

Hello. My name is Barbara Michele Burke. I am a first time customer with redtag and my husband and I recently booked a trip though you guys. I would like to compliment your company on the staff I dealt with today who helped me change my vacation. I was scheduled and booked to go to Cancun, Mexico- Oasis Palm Beach, and wanted to change to Punta Cana Dominican - Majestic Colonial because the weather was warmer and we noticed some poor reviews on Oasis Palm Beach after bookking. I am pleased to write this email, hoping that I have sent it to the proper adress, because Jiyoun @ extention 2026 was amazing at fulfilling our needs. She called our tour operator and arranged to change our vacation and have our trip refunded and recharged. I will definately be recommending REDTAG to my friends, family and coworkers from now on. This was our first time planning a trip through redtag, we have only ever used selloff vacations and itravel in the past. I would like to thank and show my true appreciation for your staff. Our Anniversary will be a delight thanks to you guys.

Thanks so much for everything.

Michele and Jim

Dear Mr. DeMarinis,

I received my holiday gift (camera)  yesterday. Thank you.

I also want to thank Red Tag for the wonderful service you have provided in booking our last two vacations. The attention to detail, the quick email response and confirmation,  the followup phone calls by your staff gives the consumer a sense of comfort and well being.

Keep up the good work.

Edward Borisinkoff

Hi Adrienne:

Thanks so much for all your efforts.  I wasn't sure how to book the trip from St. Maarten but thought I would try Red Tag again.  I booked my son's trip here recently and everything went well.  I was extremely pleased that I got you as my agent, I don't thing other agents would put forth the effort you did.

Thanks again for everything and I will continue to use Red Tag for my travel plans and have kept your extension for further travel.

Gini R,

Hi

I just wanted to write because this is the second time this year that I've dealt with travel problems and have had the most wonderful service from your company.  In January I went on an all-inclusive trip to Tulum with friends, where the booking didn't exist anymore (was full) when I decided to go, however, you customer service agent was able to get me on the flight and into my friends room without any problems.  Today I dealt with another problem where my flight was moved to a different date, Error! Filename not specified.Anna Maria Kalamaris helped me cancel this flight and get onto another flight of equal price the same time I wanted to leave.  I travel several times a year and will from now on be using your website exclusively for bookings and will be telling all of my traveling friends about the amazing service that I continue to get from your company.

Many thanks

Erin van Schaik

Hey Kerry...

Many thanks for making our reservation an easy and most comfortable experience earlier this morning. You were able to answer our questions with ease and professionalism. As mentioned I had decided to call three travel agencies and from there would make our booking with whom we felt exceeded our expectations. We had already called two of your competitors and were disappointed...we called you and the deal was done.

Red Tag have indeed a valuable employee with a great personality in yourself.

Thanks again Bob Whitfield

My wife and I recently had the displeasure of dealing with an Ottawa-based travel agency. Instead of feeling like we were being taken care of while planning our Mexico trip, we felt like we were being scammed. Luckily we found www.redtag.ca and Manuela. Manuela truly went above and beyond in order to secure the best pricing available for our trip... and saved us over $800 compared to the other agency. We can't wait for our vacation in the Mayan Riviera and we have redtag.ca and Manuela to thank for it!!

Regards,

Matt and Monique, Ottawa ON

Dear Enzo and Janet.

I wanted to send you a short email letting you know how delighted I was with the service I received from Patty Kirby, one of your sales agents. 
This is the second time I have booked with Redtag; the former time I booked online only.

Patty went above and beyond the call of duty in helping my extended family book our Mayan Riviera vacation.  To give only a few examples, as there are many, I have an infant son, and Patty called the airline to see if a skycot was available for him, contacted the hotel to see if a crib would be available and even let me know what kind of insurance coverage I had on my credit card to ensure that I was adequately covered.  She then contacted the insuring agency to ensure that my son would also have insurance even though he didn't require a paid ticket. 
I could go on, but the email would be too long!

I simply wanted to inform you of how dedicated, efficient and competent a staff member you have in Patty.  If only there were more people like her in business today.

Sincerely,

Dr. Lyn Sonnenberg

Dear Sir or Madam,

I would like to draw your attention to one of your employees who I have been dealing with over the past few days. I am sorry I do not know her last name, but her first name is "Dawna."

My wife and I have been surfing the net looking for a March Break Vacation package to Disney. On Monday, November 05, we happened upon your website and found the best price we could find for a Disney vacation package that included airfare accommodations, and Disney passes. However we did not book our vacation at that time, choosing instead to continue to surf the web and try to find the best possible deal.

On Tuesday evening, November 06, we decided that your company had the best offer, and we went to book our vacation on line but found that it appeared to be sold out. We decided to call your toll free number and see if there still might be anything available.

A woman who identified herself as Dawna took my call. I sensed immediately that I was in good hands. She was professional and extremely helpful to me in attempting to meet my family's vacation needs. Even though the flight for the package deal to Orlando was sold out, she persisted in trying to find a way to get us the vacation package we wanted. At one point she had me on one telephone, and at the same time she was talking to a representative of the Charter company on another telephone.

She was in the process of finalizing our flight plans when we discovered that we could get a similar package for a better price with your company, by flying out of Moncton New Brunswick, instead of Halifax, NS. We telephoned her direct line, which she had provided to me, and left a detailed message asking if we could take the Moncton package, even though she had worked tirelessly to try to make Halifax work!

She called me back this morning and in very short order, all arrangements are made!

This trip is a Christmas present from my wife and I to our children, and when my wife heard that we had a vacation booked, she was extremely happy.

I wanted to pass along my appreciation to your company, and to Dawna for her excellent customer service. I am a supervisor at the Nova Scotia Community College, and I know first hand that customer service skills are a corporate asset that is worth its weight in gold...and your employee Dawna exemplified that throughout our contact.

We will do business with your company again; in fact we will contact Dawna first. I have already passed her name along to other family members and encouraged them to deal with her.

Sincerely,

Jim McKenna

Dear Juliana :

Supervisors of Redtag.ca:

My husband and I wanted to let you know your kindness & patience by your company has not gone unnoticed.  We are extremely appreciative and and excited.

Your company not only gave concern and their time to completely follow up with our claim of an unfortunate holiday to the Riu Yucatan last year, through Sunquest vacations, but also came to follow with feedback to the proper management at the Riu Hotel,followed by a vacation voucher to travel again with Sunquest.

We can not thank you enough for the voucher and we are going to travel to the Melia Cayo Coco this November, and also wanted to let you know once again that Juliana from your company was the agent that proceeded with the initial complaint and forwarded the information to the proper Sunquest / Alba Tours customer service department.  We want her supervisors to know of her committed customer service skills and again want to thank your agent Juliana Garcia and her supervisors, and also Sunquest vacations for reviewing and following up, my husband and  I again , continue to travel with Redtag.ca for this reason, with Sunquest Vacations also.

Sincerely :

Roger

Good Afternoon:
I am writing to tell you of my admiration of Red Tag Ticket sales staff.  I had booked,  due to a computer glitch, twice and was told by Sun Wing that unfortunately it couldn't be reversed.

Janet worked diligently to help me out, returned phone calls immediately and did everything possible to reach a solution for me.  They are excellent people and I know how proud you must be to have them on board.  I am happy to say, the one flight was cancelled, no costs involved and all due to Janet.

My husband and I know how important service is to our customers and it was so very nice to be on the receiving end of caring and concerned people.

Please know next time we fly,  Red Tag will be our choice!

Harvey & Heather.

Hi Joe!

Just wanted to let you know how very impressed I am with Red Tag and in particular with Larry Massey who worked his tail off trying to put together the best package for me to the Dominican today. He spent the best part of today working on my behalf and I know they are credited for each booking they confirm. My booking should be worth 10 other bookings. He never once made me feel rushed and like I said worked extremely hard, with numerous phone calls to Air Canada.

Above and beyond!!!

Thank you so much and please do something nice for Larry...he truly deserves it!!

Christina

Hi Juliana:

Just got back from our vacation. Wanted to say a big THANK YOU from Susan and I for all your bookings and excellent customer service; other than a few admininstrative glitches with Red Tag invoicing details, I am quite satisfied with all your personal efforts which made our trip quite memorable. I will recommend you to anyone.

Regards, Mike

Adrienne,

You helped me book a vacation to Cuba at Christmas. Thank you for your advice, it was VERY helpful, especially as you took the time to answer my questions so that I had clear answers.

The location of the property and the features were just right.

Thanks again for being so friendly and polite on the phone as I know it can be difficult when you handle so many calls.

I look forward to booking with you again.

E. Kuley

Thanks again, Marcus

Hi Adrienne,

I know you probably don't remember me, since you book vacations for people all the time, but I just wanted to say thanks for the for the recommendation on the Bahia Principe in Puerto Plata. My cousins and I had a blast, something we will never forget. Since we had a great experience with you,

Thanks again, Marcus

Hi there

Just wanted to say a big THANK YOU for the great trip to Cuba my husband and I enjoyed Jan.19-26/07, at Villa Cojimar on Cayo Guillermo. We hadn't booked online before, but we didn't need to worry! I heartily recommend Red Tag to anyone, because you  deliver excellent customer service as well as great value for money.

We booked late one afternoon, and immediately received an email confirmation from you. Then while we were having supper  less than one hour later, your agent telephoned to discuss the booking and make sure any questions were answered. The tickets and visa were at the airport just as promised, our flights were great (Cubana) on time both ways, and the Hola Sun rep was there as promised helping with transfers and info at the hotel. We couldn't have asked for anything more!  The hotel was just right for what we wanted--a last minute week in the sun, relaxing and all-inclusive--and we have no complaints whatsoever.

Just wanted you to know that you do a superb job and we'll happily deal with you again.  THANK YOU!

Good Morning Manuela,

I'm emailing you because I want to let you know that we received excellent customer service from three of your phone reps, Gina, Olga, and Evelina. People had told me that while I might get better prices when I book online I wouldn't get any customer service. There was an issue with the hotel we had booked, so I contacted your reps, but really wasn't expecting too much assistance. I was pleasantly suprised as all three of the ladies did go to bat for us with Air Transat and saved us over $700.00 on our vacation. (I dealt with all three due to their work schedules). Please let them know how much we appreciate the assistance they offered us, and I hope you'll put this in their employee files. I now have no reservations with booking online through Red Tag and will not hesitate to tell other people that we get good prices and good customer service using your company, thanks to Gina, Olga and Evelina.

Sincerely,

Gerri (Geraldine)

Thank you! Why this one? (Curious)

By the way, I was guided to you site by a little ad on another (forgotten) site and booked on-line 'on spec'. I was pleased with your immediate return e-mail. And then directly after I got the electronic ticket from the airline. I was surprised and impressed! And then you phoned in person the next day to confirm the on-line booking and advise about the electronic ticket. I was blown away. Service! Good service! Holy moly! Thank you!

feel free to add this letter to your 'testimonials' div: I am truly pleased with both my transactions and your quick response to e-mails. Thank you again.

Stephanie

Hey Kerry!!!

Thanks so much for helping us book our vacation. We had a GREAT time. We loved the Iberostar resort, and the kids had a blast.

I heard my friends Michelle and Jordan Wainberg that I sent to you boooked Aruba with you. Also that another friend Liz got a quote on Cancun MR from you! Hows that for quick referrals!!! I'd be pleased to recommend you to anyone I know!

Anyway Thanks again. Hopefully we'll be travelling again sooner rather than later and we''ll be in touch!!

Randi

To Whom it May Concern:

I just wanted to let you know that I think your travel website is the absolute best I have ever seen. I only wish I had found it years ago! The layout is appealing and the navigation is easy to use. Your prices are the best out there and I am looking forward to our trip! If this trip is half as delightful as booking it through your website I will be thrilled. Thank you for providing such excellent web based service. I will be telling everyone I know to book through RedTag.ca!

Thank you again,

Kathleen

Belleville, Ontario

Hello Adrienne!

Gregg and I just got back from Playa Costa Verde in Cuba, and I must thank you very much for recommending this resort!  It was lovely.  The people were amazing, and the beach was exceptional.  Just as you remembered, there are great coral reefs for snorkelling right from the beach.  The food was even good, which in Cuba is a bonus!  I must also tell you that even in all of the traveling I have done, Sun Wing was terrific.  I can’t remember the last time I had a complimentary hot meal, glass of champagne and even wine with dinner on a flight.  Just wonderful!

We are thinking about going back there to get married within the next year, I will be sure to contact you directly to book that trip. We will probably go for 2 weeks this time!

Thanks again.

Jeannette

Hey Joe and Manuela

Manuela, Mark was very impressed with your professionalism and how everything went with booking the trips to Grey Cup for the Cheerleaders.

Manuela thank you very much for making this transition to Red Tag as smoothly as possible for the Hamilton Tiger-Cats. We really appreciate all of your help with everything. Joe I wanted to send you a quick email to say thanks for everything that took place with my boss, he was VERY impressed.

Jared, Hamilton Tiger-Cats Football Club

Thank you Red Tag!

And a very special THANKS to Lisa Wood for arranging our recent vacation to the Dominican Republic! I spent endless hours on the internet and on the phone researching a last minute vacation. The moment I spoke to Lisa, I knew I would be booking our trip with her. Lisa's confidence, knowledge and professionalism ensured that everything flowed perfectly. Her personal care and follow-up made us feel secure and appreciated as clients! We had a marvelous time - - a flawless trip! I would not hesitate to book with Lisa Wood, at Red Tag, again and again in the future! Highly recommended!

Thank you,

Cheri, BC

I had recently purchased a trip Winnipeg to Chicago with Red Tag Vacations. Admittingly I was a little hesitant as this was my first booking online.

My sceptism was that the price was considerable cheaper therefore, I worried that this " too good to be true" deal would find some leg cancelled or get to the airport and find out that they had no booking etc.

I owe you a big thank you. Well Done Red Tag! The trip was uneventful, successful and ALOT cheaper than booking with Travelocity, Expedia etc.

I am now your biggest fan and will continue to use your site for booking.

Margot B. Winnipeg

Hi Mena Ceravolo

Thank you for making the travel arrangements for me and Anthony. I really enjoyed talking with you and appreciate all you've done so far. I came to redtag because my daughter recommended it. Apparently they sponsor my grandson's soccer team, so that was one reason; and then, after talking to you the first time, you came across as being a very caring, helpful, knowledgeable individual so I felt comfortable coming back to you. We are looking forward to our vacation and even though we missed out on the Grand Palladium special I don't think we'll be disappointed. I'm going with an open mind. Again thanks for all your help - we need more people like you in the service sector. Have a great week! Sincerely,

Antoinette, Sault Ste Marie

Larry Masci,

My husband and I are looking for a once in a life time vacation with our two children. We have begun to save money to take a holiday sometime next year. This is our first time booking a holiday outside of Canada in a long time. You can only imagine the confusion as you wade through tons of information on the Internet about family vacation destinations.

I have phoned other companies and but since we are not leaving until Winter 2007, I have found them not as helpful as they could be. I happened to stumble onto your web site, and am thankful I did. Mr. Masci was extremely helpful explaining details concerning high and low seasons, when to start looking closer to our departure date, how much money we will approximately have to put aside and how to find out if resorts are kid friendly. He was pleasant to deal with, which I can only imagine is not always easy with the general public.

Our experience dealing with your company has been helpful and courteous so you can expect to hear from us closer to the date.

Sincerely,

Gina

Larry Masci,

In my personal experience, I have tried a couple of different internet travel agencies but the one I always go back to and have the best experience with is Redtag.ca. I always ask for Larry Masci ext'n 2032. He has worked really hard to get us the best prices, seats, etc.

You have lots of time before your trip so I suggest that you investigate a few sites and then give him a call. He is very honest and straightforward. He will tell you just what he is able to do for you.

Pamela

Hi Kerry Simon,

Well we're back and had a great time. The Decameron is a wonderful resort with friendly staff and excellent service. In our conversation you had told me that it was a nice resort and that you felt confident promoting it. Well it was everything and more, just as you said.

We were well taken care of the minute we stepped into Pearson Int'l Airport Our tickets were waiting at the Air Transat counter just as you had said they would be and the hotel package was waiting for us upon our arrival in Montego Bay.

The service was outstanding all around, beginning with you. We have never booked a last minute trip before and now we won't hesitate to do it again. Thanks for your help.

YEAH, MAN!! (My newest favourite phrase!!)

Diana

Hi Paul!

Thanks for all your help with booking our tickets for our destination wedding. We had a fantastic time at the resort, and a wonderful wedding!

Thanks again,

Gail

I would like to thank Terry for the help he was when we were booking our vacation, I had never booked on-line before and was a bit nervous to do so but it was great. Our tickets were at the airport for pick-up and we had no problems at all. Also when we arrived in Montego Bay we were informed by the stewardess that we had been flown down there by the president of skyservice airlines which was kinda cool.

We will be booking with Red Tag from now on and will pass on your site to everyone we know booking a vacation.

Once again

Thanks

Laurie

Hi Manuela,

We just wanted you to know that we did very much appreciate the way you handled our booking over the holiday period, particularly when it was on such short notice!

Your professionalism was just great and we were truly impressed and we would not hesitate to recommend your company (and of course you ) to any of our friends.

I should add that the way B/A handled the booking was fantastic. On booking in I explaineed to them that we were going over for a funeral and we would be going right from the airport to the funeral parlour and directly from there to the church for the service. I asked if there was any possibility of an upgrade. Their reaction was super, we did get it and not only that but they insisred we eat in their lounge, and as a result we were able to sleep all the way over. When we arrived in London, while waiting for our connection to Dublin, we were able to shower etc.

On the way back the service was equally good (no upgrade mind you) but they were really great. I would travel with them again anytime.

Again thnak you for the fine job you did,

Sincerely,

Wilfred and Ida

Evelina,

Hi just a few words to thank you for every thing regarding the trip. It was great! First time I ever booked with your company and the experience was great.

Hows your tooth?

thanks

Jose, ON

I just wanted to let you know that we recently came back from a trip we booked with Nadine. She was most patient with us while we looked at the various possibilities associated with our last minute trip. We booked on a Friday were sipping margaritas on Monday. Nadine found us a great hotel and an all inclusive package at a great price.

Our kids had a great time as well. Please make sure Nadine gets the recognition she deserves. Also, the local tour representative for Conquest was a fellow named Joel Urrutia, who works for Lomas Travel. Joel was at the hotel (Crown Paradise Club) every day and was most helpful to us. If you can pass this information onto Conquest so they in turn can let Lomas know, that would be very much appreciated. We booked a dolphin swim through Joel and our kids had the time of the lives.

Thanks again for helping us with our plans for this most memorable vacation!

Sincerely,

Tony, Calgary

Terry,

I just wanted to thank you for what you did for me on my cruise on Nov 26 from Miami. The upgrade was wonderful and it made the experience even more enjoyable. I will recommend everyone to use your service as you really came thru for me. This was the first time I have cruised and I will definately do it again and will be booking it with Red Tag Vacations.

I wish you a safe and happy holidays.

Regards

Joe Brampton, ON

I wish to thank Sebastian for his excellent and personalized work on my behalf. It was not just the very positive outcome of his work but also the process that was impressive. It was a pleasure talking with him on the phone. I know that he is probably incredibly busy during this holiday season but I never felt dismissed and always felt respected. I was impressed by how efficient and exacting with information he is. He salvaged what was a very sad situation for our family.

Even though in this particular case there was little or no profit to the company it is this kind of going the extra mile that will build a client base and will definately bring me back to book through RedTag every time now.

I can't thank him enough.

Have a great holiday season to you and to Sebastian as well.

Michael, Vancouver B.C.

Dear Manuela,

Thank you so much for all of your help and for the very speedy reply. I was so impressed with your service and will recommend you to my friends. We are looking forward to our trip!

Carly

Dear Paula Capano,

We really appreciate all the help you have given us so far. You have made this so much easier for us. Red Tag is very lucky to have such a wonderful employee. Talk to you soon.

Michelle

Good morning!

I just want to take minute to bring to your attention the service provided to me by Juliana Garcia. Ordinarily, our travel plans are made through our local agency, however, when I started searching prices I could save over $200 per ticket booking through Red Tag Vacations! I was skeptical though - I've never purchased anything online or over the phone - not of this magnitude anyway. Sounds backwards I know, but here in rural Saskatchewan we have a lot of catching up to do. Juliana has been wonderful to work with - she's cheerful, upbeat, personable and provides prompt, efficient and courteous service. She has been very reassuring and certainly I have the feeling that she wants this to be a vacation our whole family will treasure. I'm sure our selection is a very small scale package and yet she has treated me as if I am the most important customer she has. In today's service industry that is a rare experience! She is to be commended for her terrific work! Thank you for your time. I am looking forward to our travel plans and hopefully more travel plans with Red Tag in the future.

Sincerely,

Kathy

Dear Mr. DeMarinis:

I wanted to send a letter to you to let you know that Mr. Sam takes the above statement very seriously and is providing service that not only exceeded our expectations, but is of a level never experienced before. Our extended family is currently preparing to leave on a vacation to Barbados that is involving a number of people from across the country. My wife, Corinne happened upon Redtag.ca and fortunately was connected to Mr. Sam. The booking process was exceptionally smooth.

Now the story becomes interesting as one of our family members has become seriously ill and has required hospitalization and surgery. Obviously we had to start altering our original plans. Sam's consummate professionalism not only alleviated the potential for stress and anxiety on our part, but he was able to accommodate our constantly fluctuating needs to ensure travel arrangements were made quickly and efficiently. While other family members were dealing with other agencies and experiencing a long list of roadblocks and frustration, Sam ensured that our needs were met and our questions and concerns taken care of.

I have no doubt in my mind that your operation will flourish as long as you are able to attract and retain individuals of Sam's calibre. He has single handedly brought a family of over twenty three individuals and all their associated contacts, all of whom travel a great deal, directly to Redtag.ca's door. When thanked for his services and attention to our stressful situation, Sam's reaction was simply to state that he was only doing his job.

As a result of Sam's expertise my family, despite the surrounding circumstances, is able to focus on enjoying some vacation time together. We are extremely appreciative of Sam's efforts and will definitely be calling him directly for our next trip.

Regards,

David, Calgary AB

Dear Dawna,

I want to send you a big thank you, for taking the time to help me plan this vacation for myself and my daughter. We had a GREAT time. it was the best vacation ever , everyone at the resort where very friendly and caring. I have mentioned Redtag Vacations to all my friends . it was a trip i will not forget. i hope to vacation again next year, so you will be hearing from me again. i wsh you all the best and wish you a great summer, again thank you for your time.

Rosemary

Hello Anne,

I just wanted to write you a brief note to say what a wonderful job Dawna did when helping me

book our trip to Cuba. I have never booked a trip without actually going to a travel agency and was a bit leery of the whole process. I have to say that Dawna's bubbly personality and her great sense of humour put me at ease immediately. Dawna answered all my questions in a very professional way. She even answered questions I hadn't thought to ask. Her knowledge of Cuba and the Cuban culture will help us when we are on our trip as she shared some helpful tips with us. Lately I have found Customer Service on a hole in society to leave me wanting. Dawna was a pleasant surprise and I would book with her and Red Tag in the future.

Sincerely,

Your hopeful repeat customer.

Sylvia

Anne,

Recently used your website for a last minute package to Puerta Vallarta. Just wanted to let you know that it was perfect. We would probably go back again!

The real reason I'm writing you is to let you know that Steve was great help to assist in the decision making process and ensuring that our file was taken care of. There was a slip up in getting our invoice to us, but he (and others) followed up very thoroughly to ensure that it was complete. He was helpful, professional and helped us make the right choice. We'd use him again, in fact I have recommended him to 2 other people.

He also spent lot of time with my in-laws to try to get them into the place, but they could not for technical reasons. Again, very helpful!

Peter

Hello,

I am sending this note to thank Sunwing tours and Redtag for the incredible service my travel companion and I received after Jetsgo ceased operations. We were in Varadero Cuba and scheduled to return on March 13 via Jetsgo. Within 24hrs we were rescheduled on aZoom airlines flight for March 14th with any additional hotel charges covered by Sunwing.

With all of the horror stories I am now hearing since returning home, I realize we were very lucky to have received such exemplary service and you can be sure I will use Redtag again in the future.

Would also like to thank Terry Lowe for his help with booking the trip as well as the help that he provided for our friend Megan as she was trying to get information on our return flight.

Thanks again for making our vacation a memorable one….for all the right reasons!!

Darlene

I just wanted to thank you and your supervisor Manuela for the outstanding service you have provided over the last two days. As you know I was booking Flights to London for both my mother and myself, I failed to tell you however that I was continuing on to Belfast, Northern Ireland to deal with a family emergency. In my haste to get things settled I failed to notice that my mothers return flight from London required her to fly out at 8:50 a.m. on January 31st which left me unable to get her a connecting flight which would have got her there on time. When I called to inform you of my flight, both yourself and Manuela went above and beyond the call by having Air Transat wave their fee to make the necessary flight adjustments. Bashir to be truthful I had never heard of Redtag before this trip and will not hesitate to use your services in the future as you are a true professional who obviously cares about his clients needs.

Once again I thank you very much.

Caroline

Dear Liliana,

Thank you very much for your prompt and efficient service. I'm relieved to see that everything is sorted out; I've never booked this kind of a holiday before, and your efficiency is very reassuring!

I'm very impressed with the professionalism of both the RedTag staff I have dealt with so far (you and Wayne). Late in the day on a Friday and you're both still unfailingly polite and helpful! I will certainly recommend your company to my friends, and please pass my compliments along to your manager. Thanks again,

Rosanne

"Thanks very much for coordinating this on such short notice and for providing me with a great deal. I want to also mention to you how helpful and thorough Sam has been to make sure all the details are taken care of. With staff like Sam your business can only flourish. Rest assured that I am passing the word about red tag to my colleagues at work and friends and family."

Charlie

"Mary Francis

We had a wonderful time. The sun shone every day .It rained times for about 1 hour each time. It was real warm, I could actually went into the pool and enjoyed it. The food ,the entertainment, hospitality was exelent.Thank you for my for my happy birthday message. The staff made my room special with flowers and kissing swans (TOWELS made into swans). It was great.!!!!!!! Thanks again for everything. I am keeping you in mind for our next trip and given your name to all my friends."

Fran

Just a note to say "Thank You" for your help in booking our holiday recently. We flew Air Canada to Veradero, Cuba on a two week vacation, arriving home on Saturday. We were pleased with your service during the booking process. You were efficient and helpful with our questions. The tickets arrived by courrier on the day stated. We arrived at the airport early and were seated in the Comfort Class - wide seats were a real treat; very comfortable!! We are beleivers in passing on a good thing to friends and family,and have already suggested you to others that we met in Cuba.

We were delighted with the price that we paid and hope that we can do business with you again. As I told you on the phone, I won a trip in October next year for Breezes' Jibicoa's Octoberfest. We will certainly talk to you again.

John & Sheila

We would like to thank you for your help in changing our hotel to the Bahia Principe Veradero, we had a great time and relaxing vacation, the resort itself was beautiful, clean, well groomed, and food was good also.

Thanks again and when we are ready for our next trip we will certainly contact you.

Kevin & Deborah

Just a quick note to let you know that my daughter and I had a FANTASTIC time at the place you recommended in Cuba!! Thanks soooo much for going over and above in a very short amount of time to get me and my small daughter a really great trip!! We just loved it, and will definitely contact you again, and refer you to our travelling friends in need of vacations.

Cora James

My girlfriend and I had an absolute BLAST. We got there and it rained and I thought….CRAP….but that was just the first day…the rest of the week we had beautiful weather. And the rain day gave us the opportunity to meet people right from the start. By the end of the vacation we had 20 new friends, and the biggest dinner table at the buffet.

The resort was great, the service was great, the people were great. We made it into Havana and did a wonderful day trip. Our snorkling got cancelled due to water conditions…but everything else we planned came through in bright colours.

We sun soaked from early morning until dinner, and danced all night 'til 3. We were up until 6 am every night but Thursday after a beautiful trip to HAVANA. I owe Boz for linking me to you and I owe you for the great ( TERRIFIC) rate and suggestions. We had so much fun we are already contemplating another trip ,,,, maybe Mexico in April? Haaa I will let ya know.

Thanks again.

Barb

My name is Marleen, and I just returned from a great Cuban Vacation; a fabulous week spent at a beautiful Varadero hotel. The whole trip was booked through Red Tag, and I just want to say that my boyfriend and I had a wonderful time. Picking up the tickets at the airport was easy, and having the whole thing booked online was amazingly great and simple. I would like to take this time to thank you for providing people with a fantastic service that isn't long winded or difficult.

Thanks again!

Marlee