How Can We Help You

Check your spam/junk folder — emails will be sent from reservations@redtag.ca. Contact your booking agent directly — they can resend the confirmation. Call or chat with customer support team— they can look up your reservation by name or phone number and resend it.

Please call our contact centre and select the option for existing bookings. We’ll confirm whether your booking has gone through and help you complete your reservation if needed.

Prices shown during your search are based on cached data. The final confirmation page displays live pricing and availability from airlines, tour operators, cruise lines, and consolidators. Because inventory changes quickly, the final price may differ from the initial search results.

TripBook is your online booking portal for managing your vacation packages.

Depending on your booking, you may be able to use your TripBook to:

• View your itinerary and booking details
• Make minor name corrections
• Make changes to your reservation
• Add or make your final payment
• Access or resend your documents
• Check if transfers are included
• See important supplier information

Your TripBook link is included in both your booking confirmation email and your invoice.

If you can’t find your TripBook link, please use our chat function or contact our call centre and an agent can resend it to you.

Your airline locator (also called a record locator or airline booking reference / no.) is a 6-character code issued by the airline for your flight. You’ll use this code on the airline’s website to:

• Check in
• Select seats
• View baggage information
• Manage your flight details

You can find your airline locator on:

• Your e-ticket
• Your booking confirmation email (When Air only is booked)

If you can’t locate your airline locator, please use our chat function or contact our call centre, and an agent can help you retrieve it.

For vacation packages booked online, minor name corrections may be available through your TripBook link. For airline tickets, agent-booked reservations, or corrections not available online, please use our Chat tool or call our contact centre. Supplier and redtag.ca fees may apply.

For vacation packages booked online, some changes may be available through your TripBook link. If the change you need isn’t available online, please use our Chat tool or call our contact centre. Supplier and redtag.ca fees may apply.

Cancellation policies depend on the supplier's terms and conditions. You can find the details on your invoice or reach out to us through chat or phone, and we'll walk you through your options. Supplier and redtag.ca fees may apply.

Cancellation policies depend on the supplier's terms and conditions. Please reach out to us via our Chat tool or call our contact centre. Supplier and redtag.ca fees may apply.

Cancellation policies depend on the supplier's terms and conditions. You can find the details on your invoice or reach out to us through chat or phone, and we'll walk you through your options. Supplier and redtag.ca fees may apply.

Vacation packages: You may be able to submit your final payment through your TripBook link. If that option isn’t available, give us a call at 1-866-573-3824 and we’ll take care of it for you.

Cruise bookings: Please contact your agent directly or call our contact centre at 1- 866-573-3824 to complete your final payment.

Final payment is usually due 52 days prior to departure, though some products (e.g., cruises) may require earlier payment. Please review your trip statement for exact dates. You can also retrieve your final payment information using our selfserve chat.

No. We do not store credit card information, so final payments are not processed automatically. When your balance is due, you can submit payment through your TripBook link or call us directly at 1-866-573-3824 - we'll be happy to assist.

If you purchased your gift card prior to June 2024 or if your gift card begins with GC, please use our chat tool or call the contact centre to check your balance on your gift card. If you purchased your gift card after June 2024, please check your balance at http://www.redtag.ca/giftcard/

For gift cards purchased after June 2024 you can apply your gift card(s) (max 5) at checkout for vacation packages and flight bookings. For all other products or gift cards purchased before June 2024 call us at 1-866-573-3824 and we'll redeem it for you.

Redemption details are printed directly on your voucher. If you have any questions or need assistance, call us at 1-866-573-3824 and we’ll walk you through it.

To redeem a supplier-issued voucher, give us a call at 1-866-573-3824 and we'll apply it to your booking.

E-documents are emailed within two weeks of departure, or within 48 hours for last-minute bookings.

To resend your documents, please use our self-serve chat. For airline-only bookings, you can view your ticket details using your airline locator on the airline’s website.

Vacation packages: You can resend your documents through your TripBook link or by using our self-serve chat tool.

All other products: If the self-serve option isn't available, email us at ticketing@redlabelvacations.com and we'll get your documents to you.

Departing soon? Call us directly at 1-866-573-3824 for urgent requests and we'll prioritize it.

Air-only bookings: Use your airline locator to select seats directly on the airline’s website.

Vacation packages: Seat selection may be available through your TripBook link. If not, please use our Chat tool or call our contact centre.

Advanced seat selection may require an additional fee. If not purchased, seats will be assigned by the airline.

Vacation packages: Please refer to your tour operator’s website from the list below:

• Air Canada Vacations
• Sunwing Vacations
• Transat Holidays
• WestJet Vacations
• WestJet Vacations Quebec

Air-only bookings: Check your electronic ticket or use our Chat tool or call our contact centre for assistance.

Most vacation packages include roundtrip airport transfers, and this is usually indicated on the search page when you make your reservation. You can also check your TripBook to see whether transfers are included for your booking.

We recommend arriving at least 3 hours before departure. Some airports may require more time due to local conditions. Please check the specific check-in and boarding deadlines for your departure airport.

Most airlines let you check in online starting 24 hours before departure. Go to the airline’s website or app and enter your airline’s locator to check in. Check-in times may vary by airline.

You’ll receive your boarding pass after you check in with the airline. In most cases, it will be available through the airline’s website or app, and you can usually print it or save it to your mobile device.

Please check your e-ticket or the departure/arrival airport’s website for terminal information. Terminal details can change, so it’s a good idea to confirm again before you travel.

Please reply directly to the schedule change email you received or call our contact centre for assistance.

For vacation packages and hotels, please speak with hotel management and contact the supplier’s Destination Representative if available. Please check your e-documents as some supplier will list a in destination help number. If the issue cannot be resolved, or for all other products, please use our Chat tool or call our contact centre.

At the airport (before leaving arrivals area):

Go to the airline's baggage service desk and file a Property Irregularity Report (PIR).

Get your file reference number — you need this to track your bag and file any claims.

Confirm a delivery address (your hotel or accommodation) so the airline can send the bag once located.

After leaving the airport:

Track your bag using the airline's online tool with your PIR reference number.

Keep receipts for any essential purchases (toiletries, clothing) — the airline may reimburse reasonable expenses.

If the bag stays lost:

Airlines consider a bag officially "lost" after 21 days.

You can file a formal compensation claim

Written claims must be submitted to the airline within 21 days of receiving your bag (if delayed) or within 21 days of when it should have been delivered (if lost).

Keep handy: Your baggage tag sticker, boarding pass, PIR reference number, and all receipts.

Manulife policies: Refer to your policy booklet or call Manulife directly. For trip cancellations, please use our Chat tool or call our contact centre before starting your claim.

Tour operator insurance: Please use our Chat tool or call our contact centre. If our office is closed and you need to cancel urgently, refer to the tour operator’s terms and conditions.

You may be eligible for compensation by submitting a claim directly with the airline. For details, please visit the Air Passenger Protection Regulations (APPR) website.

Our chatbot, Leslie, can help you:

• Retrieve a copy of your invoice
• View your final payment balance
• Resend electronic documents within two weeks of departure (Exceptions: Cruises, Car, Flight + Hotel, and Experiences — available only during regular business hours)

Documents will be emailed to the address on file within 15 minutes to 2 hours.

Please use our chat tool or call our contact centre. Any agent available will be happy to assist you.

You can submit a form at redtag.ca/customer-support or email mailto:customerservice@redlabelvacations.com.